It happens to the best of us. Sometimes we order a product we don't want, can't afford, or don't need, and have to send it back. If you need to return your purchase for whatever reason, send it back to us in the condition it arrived in within 90 days, and we'll issue a full refund. Just leave a note in the box explaining to use why you need a refund, with your order number, and we'll get on it! Whilst it is very rare, sometimes items arrive in damaged condition, and can therefore be rendered unusable. If this is the case, please get in touch and explain the issue, and we will act to refund the order or send a replacement as soon as possible.
If you order something you feel is unsuitable, this is not grounds for a refund. However, we are very happy to swap the item for another (of a similar price), if you ship the original item back to us in as new condition.
All items we ship are brand new, so for a refund to be granted, we need items to be returned to us in as close to new condition as possible, otherwise we will be unable to restock the item. The puzzles we stock are manufactured by a combination of machine and human, so we will not process a refund for minor flaws such as fingerprint marks, minor scuffs, or lubrication, as these can all be caused as a by-product of the manufacturing process.
Each order and incident is different, so if you email us at firstname.lastname@example.org we will judge each case individually, and always work to find the best solution for the customer.
We reserve the right to refuse a refund at any time.